If you use the Etsy Shipping labels solution and are located in the United States, you may have access to insuring your shipments.

Please review the complete shipping insurance program offered through Etsy here.

Coverage rates for the Etsy program can be found here.

There are certain items that we do not cover. This program DOES NOT cover the following:

Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), televisions, computer monitors, or similar (including LCD, plasma, CRT, projection, LED, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, tobacco, windows, plate glass, float glass.

You can find the coverage terms and conditions here. These are the same terms that are available to you before you ship a package on the Etsy shipping platform.

Only Etsy merchants domiciled in the United States can insure their shipments under this program. Shipments can originate from International locations, but the Etsy merchants must be U.S. based.

Theft after delivery and Porch Piracy is NOT covered by this program.

We require the carrier tracking to indicate clear acceptance of your shipment for mailing in order to cover the package. If a shipping label is printed but not scanned by the carrier as in-transit and in their care and custody, it is deemed as never been mailed and there is no coverage.

We typically request an invoice as proof of the insured value. Please provide a screen shot or PDF of the Etsy sales invoice. Make sure your store name, the buyer's details, and the total amount of the sale is included.

View Sample Etsy Invoice

There are certain items that are not covered under this shipping insurance program. This program DOES NOT cover the following:

Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), televisions, computer monitors, or similar (including LCD, plasma, CRT, projection, LED, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, tobacco, windows, plate glass, float glass.

There are certain destinations we do not cover. This program DOES NOT cover shipments sent ot the following destinations:

Shipments sent to Afghanistan, Angola, Bolivia, Brazil, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

This program DOES NOT cover items shipped in the original manufacturers packaging or any packaging that alludes to the contents. This includes branded shipping boxes or branded tape.

This program DOES NOT cover items that are delayed or for any loss of use. We do not cover the shipping expense in these cases, as well.

This program DOES NOT cover shipments were the package is addressed incorrectly.

Coverage is provided for the carriers that are availabile in the Etsy shipping platform.

Filing a claim for insurance purchased with your Etsy Shipping Label begins on Etsy.

1. Sign in to Etsy.com and go to Shop Manager.
2. Go to Orders & Shipping.
3. Select the order with the shipping label you insured.
4. Select the ... (ellipsis) icon to the right.
5. Select File Insurance Claim.
6. You'll be directed to the Shipsurance website to fill out the remainder of your claim form.

Complete details can be found here.

If you are unable to find the claim filing link on Etsy, a claim can be filed here.

During the claims process, a claim statement/affidavit signed by your buyer will be requested. This is a website link provided by Shipsurance that allows your buyer to indicate loss or damage.

The Etsy merchant should always file the claim as they are the insured party. The buyer typically completes the claim verification form (affidavit) and provides the merchant damage photos (if requested by us).

The insured party will receive the claim payment if the claim is approved. This is always the Etsy merchant.

All claims should be filed and completed within 120 calendar days from the date of shipment.

Lost Packages Shipped via USPS or any consolidator that are not scanned as "delivered":

1. Domestic Shipments - Wait at least 20 days after shipping
2. International Shipments - Wait at least 40 days after shipping

Damaged Packages or Shortage:

1. File a claim with us immediately (ASAP).

Please select "Shortage". This is a partial loss or if a package arrives without the contents.

Yes, as it may have been mis-delivered! File the claim as a "Loss".

Please note: Theft after delivery and Porch Piracy is NOT covered by this program.

File a claim here.

Please note: Theft after delivery and Porch Piracy is NOT covered by this program.

Only the value of the shipped merchandise per the commercial invoice and original shipping costs are covered. This program does not cover the cost of re-shipping the item(s).

You can check the status of an existing claim here.

Make sure to have your claim number ready. Our claim number are 18 characters long. An example claim number is ETYUO-100123185367

After a claim is filed, it moves through multiple statuses. They are:

New: This is a newly filed claim that has not been reviewed by our team. Claims are typically reviewed the same day they are filed if they are filed during the business day.

Pending Documents: We have reviewed the claim and requested supported documents. Please check the status of your claim for a list of pending documents.

Under Review: We have reviewed the provided documents and submitted your claim to the proper internal team to be paid or closed. Please allow 5 days for us to respond.

Paid: The claim was paid and payment was remitted via the method you selected.

Cancelled: The claim was cancelled per your request.

Closed: The claim is not covered due a violation of the coverage exclusions and/or conditions.

Expired: It has been greater than 120 days from the shipment date and the claim expired.

We understand that sometimes your buyer does not respond to additional requests when there is a shipping loss involved. After you try to reach them and ask them to complete the claims verification link, they may choose not to assist you in the process. At this point, we ask that you provide us all communication that you have between you and the buyer. This includes email communication, text messages, or platform messages where they indicate they did not receive the shipment. Screenshots or PDF copies work great! Please attach them to the claim.

Potentially! After we review the claim details, our claims representative will let you know if we will be collecting the item. Make sure the contents and the packaging are not discarded until the claim is completed.

Filing a tracer is not as complex as it sounds. Basically, this is asking the shipping company "Where is my package?".

Most carriers will need the tracking number and shipment date and they can try to locate package for you.

If the package is shipped via the USPS or any consolidator like DHL eCommerce or FedEx SmartPost, follow these guidelines:

• Domestic Shipments - 20 days after shipping
• International Shipments - 40 days after shipping

To verify if your buyer verified the claim, please check the status of your claim here, and review the claim notes.

If you uploaded or emailed files and did not receive an error, we got them!

Please give us 24-48 hours to review them (business hours). When we update the claim you will receive a status update email. A claims representative reviews all of your uploaded files.

Alternatively, you can check the status of your claim here, at any time.

We allow for 120 days from the shipment date to file a claim and provide all supporting documents. Once 120 days passes, we set the claim to the "Expired" status.

We understand that you want to have your claim processed and paid quickly. So do we!

Our goal is for claims to be paid within 5 business days after we receive your supporting claim documents. Once your claim is "Under Review" and approved for payment, please give us up to 5 business days to complete the payment process.

Note: There may be delays in claim payments during the Holidays.

When your claim is paid you will receive an email. Alternatively, you can check the status of your claim here, at any time.

The insured party will receive the claim payment. This is always the Etsy merchant.

If the claim status page shows that your claim is "Paid", we have already sent your claim payment to you. Based on the payment method selected this is what you should expect:

1. Check - Checks are mailed via First Class Mail. You should receive your check within 7 days of mailing
2. Emailed Check (Deluxe) - Emailed Checks are sent immediately to the email address you provided when filing a claim
3. PayPal - PayPal payments are sent immediately to the email address you provided when filing a claim

We do not want to pay the wrong person or send you a claim payment that you cannot deposit.
We find that the incorrect payee name is provided to us in many cases leading to delays in receiving funds. Sometimes this is just a typo when filing the claim, or a company name is provided as the "payee" but there is no bank account with the company name.
We verify the payee name during your first claim to make sure you receive your claim payment promptly and are able to access the funds.

We are not open on weekends. If you file a claim on Friday afternoon, during the weekend, or during a Holiday we will review it once we open the following day.

Normal Office Hours Are: M-F 7:30AM - 4:30PM PST

We do! You can call us at 866-852-9956. It may take up to one day to receive a callback if we are unavailable. The best way to reach us is via email at etsyclaims@shipsurance.com or use the "Message Us" button on the claim status page.

Follow the carrier guidelines and be sure to use a box that is the appropriate size for the item being shipped. Don't forget to use cushioning! Ask yourself "Would the contents survive a 6ft fall?"

Please visit our site www.proshippingtips.com for great shipping tips and suggestions.

If you are having trouble uploading claim attachments, please email them to us at etsyclaims@shipsurance.com.

Make sure to reference your claim number on the email!

We try to make our system available 24 x 7, but things happen. Please visit our status page here.