Shipping Insurance Coverage

Simple, Fast Claims Handling

We make the claims process fast and hassle-free. Just file your claim online, via fax, or via snail mail and we will start processing your claim immediately. You will be assigned a dedicated, experienced claims representative to answer any questions you may have. To speak directly with a claims representative, call us toll free at 866-852-9956 x506.

Partner note
If you purchased coverage through a Shipsurance partner, make sure to contact the partner for directions on filing a claim. Often times claims are filed directly on the partner's website or application.

Claim Forms

Prefer to work offline?
Download these forms.

PDF Claim Form

PDF Claim Statement

Need Help? Contact Us.

  • Via Email
  • Via Phone: 866-852-9956
  • Via Fax: 818-668-8899 (Claim Faxes, Only)
  • Via Mail: 21900 Burbank Blvd Ste 100 Woodland Hills, CA 91367

Claims Instructions... Simplified

When a shipment is lost or damaged, we are here to make the process as simple as possible. Once you file a claim we will send you a detailed list of next steps. We typically request the following:

  1. If your shipment has not arrived at the intended destination, contact the shipping carrier and ask if they can locate it by filing a tracer.
  2. Complete our electronic claim form and provide all required documents within one hundred and twenty (120) calendar days from the date of shipment.
    1. Some packages that are yet to be delivered will require a waiting period to give the shipping carriers time to complete the delivery.
  3. Provide the following supporting documents:
    1. Copy of the carrier's settlement check and stub, if they provide free coverage. DO NOT WAIT FOR CARRIER CHECK TO FILE CLAIM WITH SHIPSURANCE.
    2. Copy of original invoice/receipt to/from the recipient.
      1. If the claim is for damage please describe the damage. If repairs are possible, include the cost of the repair from disinterested 3rd party. If repairs are NOT possible, include the salvage value.
      2. If the claim is for damage, photos and inspection may be required. Retain all packaging material and damaged goods in its original form as received. DO NOT FAX PHOTOGRAPHS.
    3. Verify the claim (loss or damage) using our online verification service.

That's It! Remember, all documents can be submitted electronically and we provide a clear, detailed list of what is needed.